Call Center Agents Onfon Microfinance 3 Positions Location: Dar es Salaam, Tanzania (based on company operations)
Job Description As a Call Center Agent, you will play a key role in delivering excellent customer service through phone interactions and related tasks. Your main responsibilities include:
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- Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
- Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
- Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
- Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
- Adherence to procedures: Following company scripts and protocols for consistent service delivery.
Qualifications To succeed in this role, candidates should meet the following requirements:
- Bachelor’s degree in a related field.
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Fluency in both English and Kiswahili (spoken and written).
How to Apply Send your CV to: cv@onfonmicrofinance.co.tz
Deadline: 5 March 2026
